Service Delivery and Activation Policy
Service Delivery and Activation Policy
At WeDoGood Ventures Pvt. Ltd., we provide digital software services. As our products are delivered electronically, there are no physical shipping processes involved. This policy outlines how you will receive access to digital services ("Services") provided by WeDoGood Ventures Pvt. Ltd. ("the Company") to its clients ("the Customer")
At WeDoGood Ventures Pvt. Ltd., we provide digital software services. As our products are delivered electronically, there are no physical shipping processes involved. This policy outlines how you will receive access to digital services ("Services") provided by WeDoGood Ventures Pvt. Ltd. ("the Company") to its clients ("the Customer")
1. Digital Service Provisioning
1. Digital Service Provisioning
All Services provided by the Company are digital in nature and delivered electronically. Consequently, this policy pertains exclusively to the guided onboarding and subsequent issuance of access credentials. No physical shipment of goods is applicable.
All Services provided by the Company are digital in nature and delivered electronically. Consequently, this policy pertains exclusively to the guided onboarding and subsequent issuance of access credentials. No physical shipment of goods is applicable.
2. Service Delivery Process
2. Service Delivery Process
The delivery of our Services is a structured, two-stage process designed to ensure Customer success.
The delivery of our Services is a structured, two-stage process designed to ensure Customer success.
Stage 1: Onboarding Session
Stage 1: Onboarding Session
Commencement: Following successful payment confirmation, the service delivery process will commence. The Company will contact the Customer's designated representative within 24-48 business hours to schedule a mandatory onboarding session.
Commencement: Following successful payment confirmation, the service delivery process will commence. The Company will contact the Customer's designated representative within 24-48 business hours to schedule a mandatory onboarding session.
Stage 2: Issuance of Access Credentials
Activation: Upon the successful conclusion of the onboarding session, the Company will provision the Customer's account.Delivery: Secure login credentials (username and initial password) and the portal URL will be issued to the Customer's registered email address. The issuance of these credentials marks the formal completion of service delivery.
Stage 2: Issuance of Access Credentials
Activation: Upon the successful conclusion of the onboarding session, the Company will provision the Customer's account.
Delivery: Secure login credentials (username and initial password) and the portal URL will be issued to the Customer's registered email address. The issuance of these credentials marks the formal completion of service delivery.
3. Customer Responsibilities
3. Customer Responsibilities
To facilitate a timely and efficient delivery process, the Customer is required to: Provide accurate and current contact information for the designated representative. Cooperate in scheduling and attending the onboarding session. Ensure that emails originating from the [wedogood.in] domain are whitelisted to prevent delivery failure.
To facilitate a timely and efficient delivery process, the Customer is required to: Provide accurate and current contact information for the designated representative. Cooperate in scheduling and attending the onboarding session. Ensure that emails originating from the [wedogood.in] domain are whitelisted to prevent delivery failure.
4. Inquiries
4. Inquiries
Should the Customer not be contacted by a Company representative within the 24-48 business hour timeframe post-purchase, please direct inquiries to our support team for immediate assistance, email: support@wedogood.in
Should the Customer not be contacted by a Company representative within the 24-48 business hour timeframe post-purchase, please direct inquiries to our support team for immediate assistance, email: support@wedogood.in
For any Grievances, please contact: support@wedogood.in
For any Grievances, please contact: support@wedogood.in
We empower nonprofits, volunteers, and businesses to create lasting impact—through collaboration, expertise, and purpose-driven action.
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We empower nonprofits, volunteers, and businesses to create lasting impact—through collaboration, expertise, and purpose-driven action.
Initiatives
Newsletter
© 2025 WeDoGood
We empower nonprofits, volunteers, and businesses to create lasting impact—through collaboration, expertise, and purpose-driven action.
Initiatives
Newsletter
© 2025 WeDoGood