Refund Policy
All Services provided by the Company are digital in nature and delivered electronically. Consequently, this policy pertains exclusively to the guided onboarding and subsequent issuance of access credentials. No physical shipment of goods is applicable.
A Service shall be deemed "used," and therefore ineligible for a refund, if any of the following actions have been recorded:
A login to the platform or dashboard by the primary account holder or any associated user.
The entry, upload, or integration of any data into the system.
The activation or utilization of any platform features, including but not limited to campaign creation, automation workflows, or analytics reporting.
The configuration of integrations or initiation of API calls.
Setup and Onboarding Fees:
All one-time fees associated with account setup, data migration, implementation, or guided onboarding are non-refundable as they correspond to resources allocated and work already performed.
Annual Subscription Fees:
The Annual Subscription Fee represents a commitment for the full 12-month term. This fee is non-refundable if the Customer decides to withdraw from or discontinue the service at any point after the initial 7-day refund window (as defined in Section 1.1) has expired or after the Service has been used.
Professional Services:
Fees for consultation, custom development, or training sessions that have been delivered are non-refundable.
3. Subscription Auto-Renewal and Cancellation Policy
To facilitate a timely and efficient delivery process, the Customer is required to: Provide accurate and current contact information for the designated representative. Cooperate in scheduling and attending the onboarding session. Ensure that emails originating from the [wedogood.in] domain are whitelisted to prevent delivery failure.
Auto-Renewal of Subscriptions
To ensure uninterrupted service, all paid annual subscriptions are configured to renew automatically at the end of their term. The Company will endeavor to send a notification to the Customer's registered email address prior to the renewal date, stating the upcoming charge. Following the renewal, a receipt detailing the transaction will be issued.
Post-Renewal Refund Grace Period
In the event a Customer fails to cancel their subscription prior to the auto-renewal date and a charge is processed, a full refund for the renewal charge may be requested within a grace period of fifteen (15) business days following the renewal transaction date.
This grace period is the sole exception for renewal refunds. Refund requests, including those for pro-rated amounts, submitted after this specified fifteen-day period will not be honored.
